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At Tempe St. Luke’s Hospital, it is our goal to provide safe, effective, high-quality healthcare for our patients.
We encourage patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.
What Our Patients Say
We care very much about how patients feel about their experiences at Tempe St. Luke’s Hospital. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:
"It was great that the dieticians came down to inform me about the food and the menu choices. The staff who cleaned my room were very courtesy and always greeted me when they entered. Also, the lab tech who drew my blood was very friendly and really made my day. I hope to also become a volunteer of St. Luke's to join the team."
"I can't thank admitting enough for getting all the paper work in order so that everything went smoothly when I checked in for surgery. Thank you from the bottom of my heart."
"Radiology admitting went above and beyond in getting authorization for my procedure. I was able to hear my baby's heartbeat and am extremely grateful."
"They are very professional in the work place. They both provide a pleasant environment to people in difficult times."
"My father's nurse, was attentive, cheerful, upbeat, kind and everything you could want in a nurse. The staff provided superb care to my father."
"Dietary services were very helpful in assisting me with my meals."
"My nurse did an amazing job in taking care of me."
"The ICU Nurses and doctors were all excellent. They were professional, courteous and compassionate. I would highly recommend Tempe St. Luke’s.
About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.
But, there are some things that should be considered in reviewing these ratings and reports.
Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.
What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.
In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.
Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.
When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.
Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.
Tempe St. Luke’s Hospital voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.
> Hospital Compare [website]
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